• System Administrator III

    Posted Date 1 month ago(12/13/2018 2:22 PM)
    Requisition ID
    2018-9628
    # of Openings
    1
    Department
    DISTRIBUTED SERVICES
    Location Name
    Baptist Hospital
    City
    Pensacola
    Category (Portal Searching)
    Information Technology
    Position Type
    Full-Time
    Schedule
    Day Shift
  • Overview

    The Systems Administrator III serves as an escalation point for level I and II analysts for resolution of complex incidents. Responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure, within established service level agreements. Engages other subject matter experts and vendors to bring resolution to complex issues. Responsible for identification of reoccurring incidents through trend analysis and coordinating resources to find a permanent resolution to prevent future occurrences. Responsible for selection, maintenance, and response protocols of monitoring tools. Facilitates procedural documentation necessary for level I and II analysts to perform duties. Designs new processes and evaluates new technologies to facilitate better customer service. Must have excellent written and verbal communication skills. Leads project teams as necessary.


    The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.

    Qualifications

    • Bachelor’s Degree in related field is required or four years of IT systems administrator experience in lieu of degree.
    • Six (6) years IT systems administration experience is required
      Valid Florida motor vehicle driver’s license
    • Must possess good verbal and written communication skills, comfortable in interacting within all levels of the organization.
    • Must have troubleshooting skills in a 24/7 environment
    • Ability to follow defined processes and procedures
    • Ability to train others
    • Ability to work independently to lead special projects
    • Ability to design new processes and evaluate new technology
    • Must have strong analytical skills

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