The Joint Replacement Navigator will function in a variety of capacities. The primary function will be the complete oversight of the CJR Program. This is an autonomous patient and physician advocate role that guides the patient through the healthcare system(s), to facilitate the active and aggressive management of CJR patients in the post-acute care episode window.
The position’s primary focus will be to decrease the resource utilization of patients by focusing on high spend services such as readmissions, skilled nursing facilities and physical therapy. The Joint Replacement Navigator will teach pre-surgery classes to create a positive patient experience with an expectation of optimal clinical and financial outcomes. The Joint Replacement Navigator will facilitate patient access to key clinical and non-clinical services in the 90 day post-discharge episode window to optimize resource consumption. The Joint Replacement Navigator will build relationships with patients, physicians and post-acute care providers; he/she will perform audits and meet with post-acute care providers to review outcomes and areas of opportunity. The person in this role must demonstrate superior communication skills with all internal and external customers and exhibit a high degree of integrity, a solid character and sound judgment.
The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during and after severe weather and/or disasters.