Posted Date 2 weeks ago(5/9/2018 1:22 PM)
    Requisition ID
    # of Openings
    Location Name
    Baptist Business Operations Center
    Category (Portal Searching)
    Position Type
    Day Shift
  • Overview

    Under the direction of the Financial Counselor Manager, the Patient Collections Supervisor is responsible for the day-to-day supervision of customer service, financial counselors, referral specialist, and the CPFS Coordinators.  This team provides service to our patients by phone and face to face in regards to billing, price estimation, patient responsibility and financial assistance.  Day-to-day operational supervision includes monitoring and reporting goals, managing team member relations, and working with leadership to monitor the customer questions for process improvement and staff education opportunities.


    The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.


    • High school diploma or General Education Degree required
    • Two (2) years of health care administrative function experience required. Two (2) years of supervisory experience in healthcare care revenue cycle function preferred.
    • Must demonstrate the following:  Medical Terminology, Written communication skills, Verbal communication skills, Medicare regulations, Coding, Excel, WORD,  Specific applications to use PC applications to achieve work goal, Office applications: email, fax module, scan PDF, Fast paced work environment, Meeting deadlines, Organized, Time management, Conforming to standards, Phone customer service, Managing projects, Face-to-face customer service, Patient collection process, Billing process, Scheduling, Registration,  Healthcare financial regulations,  Work well with other departments to achieve goal, Insurance collections process, Interpreting insurance coverage and reimbursement, Patient privacy, Coordination patient needs with various service levels, Leadership, Data entry, Team building, Mentoring team members, Team relations, Staff scheduling, Works well within a team structure, Drive and  Navigate geographic directions.



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