• SERVICE CENTER ANALYST I*

    Posted Date 5 months ago(2/13/2018 11:35 AM)
    Requisition ID
    2018-7519
    # of Openings
    1
    Department
    DISTRIBUTED SERVICES
    Location Name
    Baptist Hospital
    City
    Pensacola
    Category (Portal Searching)
    Professional
    Position Type
    PRN
    Schedule
    Day Shift
    Schedule Details
    As needed, office hours are 0730-1530, may be required to work outside of standard office hours
  • Overview

    The Service Center Analyst I resolves hardware and software problems within established service level agreements.  Processes incidents and service requests through established incident and request fulfillment processes. Proactively looks at root cause and trends in incident handling. Provides feedback as part of ongoing process improvement activities. Elevates complex problems to most senior levels in a professional fashion.

     

    The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.

    Qualifications

    • Associate’s Degree in related field OR three years’ experience IT Service Center may be considered in lieu of Associate’s Degree
    • Valid Florida motor vehicle driver’s license
    • Must possess good verbal and written communication skills, comfortable in interacting within all levels of the organization.
    • Must have troubleshooting skills in a 24/7 environment
    • Ability to follow defined processes and procedures

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