Posted Date 2 days ago(5/18/2018 5:09 PM)
    Requisition ID
    # of Openings
    Location Name
    Baptist Business Operations Center
    Category (Portal Searching)
    Position Type
    Day Shift
    Schedule Details
    Shifts vary by business need
  • Overview

    Under the direction of the SR Manager –Performance Improvement, the Patient Account Rep – Star Team  is responsible for fulfilling various roles in the Patient Access & Financial Services Division.  Such roles include: patient access, outpatient and ER; Patient Access Support Services, also known as Centralized Scheduling; patient accounting; and financial counseling. Daily duties can include, however are not limited to: registering patients  in an outpatient or ER setting; verifying insurance pre-service or at the point of check-in; scheduling patients utilizing the corporate scheduling system; creating estimates for patients prior to or during the point of service; performing various business office functions such as billing, insurance follow up, customer support, payment compliance or cash posting in order to support the back end collections of the revenue cycle; and review accounts according to financial assistance and charity policies in order to provide financial counseling to patients prior to services being rendered.


    The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.


    • High School Diploma or General Education Degree Required
    • Knowledge of medical terminology; ICD -9 and ICD -10 /CPT/HCPCS coding, UB04/1500 billing requirements, and third party reimbursement practices preferred. Must have the skills/ability to bill both electronic and paper claims.  Must be able to analyze, problem solve and use good judgment when resolving assigned accounts. Must have the ability to understand and organize multiple Managed Care contracts.
    • Must have the ability to communicate effectively, both written and orally, when in contact with insurance companies, third party payers and customers. 
    • Must have the ability to manage/maintain all assigned accounts in a timely manner, in accordance with hospital polices and procedures, with a must that productivity expectations and goals are met on a daily/weekly/monthly basis.
    • Knowledgeable regarding the web based programs offered by multiple payers for Eligibility and Benefits verification and claims status.
    • Must be able to use a computer, calculator, fax, copier and other office tools needed to perform daily job duties. Must have good team member skills to encourage and foster both individual and team growth.


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