The Director of the Transfer Center and Staffing Services provides oversight and leadership of all aspects of the ,Transfer Center, Clinical Staffing Services and House Supervisors. The Director provides operational leadership to the department and works collaboratively with Nursing and other organizational leaders to ensure delivery of highly reliable, safe patient care while ensuring stewardship of organizational resources. The Director is accountable for maintaining a work environment conducive to professional growth, accountability and autonomy while ensuring the department functions in accordance with regulatory agency standards. In collaboration with clinical teams, the Director is responsible for assuring the appropriate clinical admission placement functions for Baptist Health Care are facilitated and for oversight of the inbound and outbound transfer process. As the Director, the position will include the supervision of the Transfer Center staff to assist Physicians or Physician Offices and other facilities with Direct Admits, Direct Transfers, ED Transfers, or STEMI Alert processes to ensure the proper level of care is identified and assigned at admission. Additionally, this includes supervision over the House Supervisors and Clinical Staffing services to form a partnership with the clinical managers in facilitating patient placement and providing for safe staffing plans. The Director role will also play a vital role in ongoing future development and growth for the organization’s transfer and direct access program. Having a thorough understanding of regulatory requirements, impact to revenue cycle, and need for applying consistent patient status criteria for proper bed utilization, the position will participate in and lead initiatives to standardize the transitioning of patients through the system.
The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.