The Operations Director- Primary Care leads multiple primary care practices within our service area. The Director serves as the primary contact for the Physicians, APPs, and for the practice leaders. The Operations Director provides leadership to their practices in the areas of customer service, strategy, patient safety, financial performance, operational efficiency, growth, and employee engagement. This position ensures that the Physicians and APPs have the information and resources needed to provide excellent patient care and customer service and to build their practice panel. The Operations Director ensures the practice manager receives adequate training in all areas of practice management and is available to the practice manager as needed for support and problem solving. The individual in this role monitors key processes to ensure continuous improvement. The Director will from time to time assist with recruitment of new providers to their practices. The Director also ensures practice compliance with state and federal regulations by ensuring that all staff and providers are adequately informed and trained. The Director will be assigned to lead organizational initiatives that impact all Baptist Medical Group practices. The Operations Director works collaboratively across the health care system and throughout our region with other health care leaders. This individual is expected to participate in appropriate professional organizations and to stay up-to-date on developments in healthcare policy at the national, state and local levels.
The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.